About University Bursar

The Customer Service unit is the primary point of contact for all inquiries related to student account information across the University of Illinois System.

Key Responsibilities:

• Respond to student, family, faculty, and staff inquiries via phone, email, and in-person
• Provide support for billing questions, payment options, and account discrepancies
• Conduct outreach programs to make sure students stay on track to complete their degree from a financial perspective.
• Coordinate with other units to resolve complex student account issues

The Business Operations unit ensures the smooth functioning of the Bursar's office through comprehensive administrative and financial support.

Key Responsibilities:

• Manage accounting functions and payables related to contracts and agreements
• Coordinate employee onboarding, training, and professional development
• Oversee equipment procurement and technology needs assessment
• Handle security clearance requests and facility access management
• Develop and implement operational policies and procedures

The Cashier Operations unit manages all cash-handling activities and payment processing across the three universities in the system.

Key Responsibilities:

• Process tuition payments, fees, and other student account transactions
• Process and deposit funds for university cash-handling units
• Reconcile daily cash receipts and maintain accurate financial records
• Ensure compliance with university cash-handling policies and procedures
• Provide training on cash-handling procedures

The Student Money Management Center provides comprehensive financial wellness education to support students in developing sound financial habits.

Key Responsibilities:

• Develop and deliver financial literacy workshops and webinars
• Create self-paced online courses on budgeting, credit management, and student loans
• Produce educational content through podcasts, videos, and written materials
• Offer one-on-one financial counseling for students
• Collaborate with campus partners to integrate financial education into student programs

The Billing Services unit manages all Bursar-related processes and serves as subject matter experts for the Banner student information system.

Key Responsibilities:

• Administer the Banner Accounts Receivable module and related systems
• Generate student billing statements and manage billing cycles
• Implement and maintain electronic billing and payment systems
• Serve as technical experts for Bursar-related software applications
• Develop and test system enhancements and upgrades

The Student Loans & Collections unit manages outstanding student account balances and institutional loan programs.

Key Responsibilities:

• Administer institutional student loan programs and repayment plans
• Manage collection activities for delinquent student accounts
• Coordinate with external collection agencies when necessary
• Process charges from university departments and external partners
• Implement payment plans and financial hardship arrangements

The AR Operations unit supports backend receivables processing for the University Bursar.

Key Responsibilities:

• Process third-party billing for organizations sponsoring student education
• Issue student refunds for financial aid and overpayments
• Onboard and maintain General Accounts Receivable (GAR) customers
• Manage non-student accounts receivable transactions
• Coordinate with university departments on receivables management