Collection Activity

All students are expected to view their student account online for recent activity and to pay any amount due by the due date. Once a month, the University of Illinois emails students and Authorized Payers, reminding them of their financial responsibility. Failure to receive or read University email notifications, to access UI-Pay and other available information, or to read and comply with University regulations does not release students from their financial responsibility or the financial penalties they incur.

When dropping or withdrawing from classes, students must officially drop or withdraw by the established deadlines posted on their university’s Registration website in order to qualify for a refund or removal of charges. Failure to attend class after registering does not release students from their obligation to pay the course tuition and fee charges assessed to their student account. Withdrawing from a course after the official add/drop deadline will not reduce tuition charges assessed for that course. Failure or refusal to pay does not release students from their financial responsibility for assessed tuition and fees.

Students who fail to pay any amount due by the due date will incur the following charges and penalties on their student account:

  • A Late Payment Charge of 1.5% or $1.00, whichever is greater, per month on the past due balance; and
  • A Past Due charge of $2.00 per month; on transactions more than 60 days delinquent; and
  • A Financial Hold which prevents registration activity and may prevent release of diploma; and
  • A one-time Collection Administration Fee of $42 if the account is referred for collection.

Students who are no longer enrolled and whose student account is delinquent will be referred for collection. University of Illinois collection activities include:

  • Emailing the student payment plan options through OnPlanU
  • Filing a claim with IL Comptroller State Offset against any monies due the student from the State of Illinois, in compliance with Section 10.05 of the State Comptroller Act (15 ILCS 405/10.05)
  • Emailing, mailing, or calling the student to request payment of the debt
  • If the above efforts fail, referring the student’s delinquent account to an external collection agency.

Former students needing assistance in recovering their NetID, please visit

Re-enrollment Procedures

University of Illinois withdrawal policies take into consideration a student's financial or physical hardship. Once a student is withdrawn from the university, University Bursar contacts students owing a balance and provides payment options to limit the debt owed and to assist students to re-enroll. 

Contact Information

If your account has been referred for collection and you would like to discuss your UI-Pay account, please email us at or you may call us at 312-413-0303.

Please include your University Identification Number (UIN) if you remember it, together with your current mailing address and phone number in the body of your email.