Collection Activity

All students are expected to view their UI-Pay account online for recent activity and to pay any amount due by the due date. Once a month, the University of Illinois emails students and Authorized Payers, reminding them of their financial responsibility. Failure to receive or read University email notifications, to access UI-Pay account and other available information, or to read and comply with University regulations does not release students from their financial responsibility or the financial penalties they incur.

When dropping or withdrawing from classes, students must officially drop or withdraw by the established deadlines posted on their university’s Registration website in order to qualify for a refund or removal of charges. Failure to attend class after registering does not release students from their obligation to pay the course tuition and fee charges assessed to their UI-Pay account. Withdrawing from a course after the official add/drop deadline will not reduce tuition charges assessed for that course. Failure or refusal to pay does not release students from their financial responsibility for assessed tuition and fees.

Students who fail to pay any amount due by the due date will incur the following charges and penalties on their UI-Pay account:

  • A Late Payment Charge of 1.5% or $1.00, whichever is greater, per month on the past due balance; and
  • A Past Due charge of $2.00 per month; on transactions more than 60 days delinquent; and
  • A Financial Hold which prevents release of academic transcripts, may prevent release of diploma, and may prevent registration activity such as adding and dropping classes; and
  • A one-time Collection Administration Fee of $42 if the account is referred for collection.

Students who are no longer enrolled and whose UI-Pay account is delinquent will be referred for collection. University of Illinois collection activities include:

  • Emailing the student payment plan options through OnPlanU
  • Filing a claim with IL Comptroller State Offset against any monies due the student from the State of Illinois, in compliance with Section 10.05 of the State Comptroller Act (15 ILCS 405/10.05)
  • Emailing, mailing, or calling the student to request payment of the debt
  • If the above efforts fail, referring the student’s delinquent account to an external collection agency.

Student Loan Rehabilitation

If your Federal Perkins Loan or University of Illinois Institutional Loan is in default (9 or more months delinquent) you may be eligible to rehabilitate your defaulted loan.  A defaulted loan will be considered rehabilitated once you have made nine consecutive on-time monthly payments.  Our Office will determine the payment amount.  You can only rehabilitate your loan onceIf your Institutional Loan has been placed with an external agency, the Loan must be paid in full by the end of the nine consecutive on-time monthly payments in order to be rehabilitated.

  • Benefits of loan rehabilitation include:
    • Your delinquency will be cured
    • The default will be removed from your credit report
    • Your Title IV student financial assistance eligibility will be reinstated for rehabilitated Perkins Loans.
    • Your new repayment period may be extended up to 10 years depending on the balance of your loan


  • How to apply:  Contact our office at or 312-413-0303 to request Loan Rehabilitation.  You will need to execute a Loan Rehabilitation Agreement and meet the terms of the program.

Contact Information

If your account has been referred for collection and you would like to discuss your UI-Pay account, please email us at or you may call us at 312-413-0303.

Please include your University Identification Number (UIN) if you remember it, together with your current mailing address and phone number in the body of your email.